🧾 Procedure: How to File an AppleCare Claim

Purpose

File a repair/replacement claim for an Apple device covered by AppleCare (including AppleCare One), and track the outcome.

When to use this

• Covered device damage (screen, battery, liquid, hardware)
• Device malfunction after basic troubleshooting
• Need appointment, mail-in repair, or replacement

What you’ll need

• The device (and charger if power/battery issue)
• Apple ID access (use LastPass Families — do not store passwords here)
• Backup completed (iCloud/Time Machine)
• Photos of damage (optional)

Links

• Apple Support app: (add link)
• Apple Support website: (add link)
• Drive folder (policies/receipts/screenshots): (add link)

Steps

Step 1 — Confirm coverage

1. Open Settings → General → About
2. Open Apple Support app (or website)
3. Confirm AppleCare coverage for the device

Step 2 — Backup first

• iPhone/iPad: iCloud Backup → Back Up Now